Stackenya

This Privacy Policy explains how Stackenya (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and Services.

1. Information We Collect

Account information: name, email address, and password when you register an account.
Order and billing information: contact details and payment‑related information collected during checkout (payment is processed via third‑party providers; we do not store full card details).
Consultation and contact details: information you provide when submitting consultation or contact forms.
Usage data: IP address, browser type, pages visited, and similar technical data, collected via logs and analytics.

2. How We Use Your Information

To create and manage your account.
To process orders, issue invoices, and deliver purchased documents.
To respond to enquiries, consultation requests, and support tickets.
To improve our website, Services, and customer experience.
To send important service‑related communications (e.g. order confirmations, password reset emails).
To comply with legal obligations and enforce our Terms of Use.

3. Legal Basis for Processing

We process personal data where necessary to perform a contract with you (e.g. fulfilling an order), where required by law, and where we have a legitimate interest in operating and improving our Services. In some cases we may rely on your consent, for example for certain marketing communications.

4. Sharing Your Information

We may share your information with trusted service providers who assist us in operating the website and delivering Services (such as payment processors, email providers, and hosting providers). These providers are required to protect your information and use it only for the purposes we specify.

We do not sell your personal information.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting requirements. Order and invoice records may be retained for longer periods where required by law.

6. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, or to object to certain types of processing. To exercise these rights, please contact us using the details on our Contact page.

8. Third‑Party Links and Services

Our site may contain links to third‑party websites (including payment providers). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Cookies

We use cookies and similar technologies to operate the site, analyze usage, and enhance your experience. For more information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the latest version. Your continued use of the Services after changes are published will constitute your acceptance of the revised Policy.